Refund policy

Last updated: 10-10-2026

This policy explains how returns, replacements, refunds and cancellations work for products bought from the Store. In this policy, “we”, “us” and “our” mean AGRIVRUDDHI CROP SCIENCE PRIVATE LIMITED. “You” means the customer. “The Store” means our website agrivruddhi.com and the AgriVruddhi mobile app.

We want you to be happy with every order. If something is not right, please contact us and we will help.

1. Returns of unused products

You can ask to return a product within 2 days of delivery if all of these are true:

• The product is unused, unopened and in its original packaging.
• The product is in the same condition as when you received it.
• You have proof of purchase (your invoice or order confirmation).

For safety and quality reasons, seeds, fertilizers and other agrochemical products cannot be returned once they are opened or used.

2. Products that cannot be returned

Products that cannot be returned include:

• Opened or used products.
• Customised or special-order products.
• Products bought in a clearance or promotional sale.

This does not apply to products that arrive damaged, defective, expired or incorrect. For those, see section 3.

3. Damaged, defective, expired or incorrect products

If a product arrives damaged, defective or expired, or it is not the product you ordered, we will replace it free of cost. To ask for a replacement:

• Tell us within 24 hours of delivery.
• Send us photos of the product (and of the package, if it is damaged), with your order number or proof of purchase.

Replacements depend on stock. If the product is not available, we may offer a refund or another solution, at our discretion.

If items are missing from your order, see our Shipping policy.

4. How to request a return or replacement

1. Contact our support team within the time limit above: 2 days for returns of unused products, or 24 hours for damaged, defective, expired or incorrect products. Our contact details are at the end of this policy.
2. Share your order number, the product details and the reason for your request.
3. Our team will review your request and guide you through the next steps.
4. Once we approve a return, send the product to the return address we give you.

You pay the cost of shipping a return to us, unless the return is due to our error (for example, a wrong or defective product).

5. Refunds

When we receive and inspect a returned product, we will tell you if your refund is approved.

• Approved refunds are processed within 7–10 business days.
• Refunds go to your original payment method.
• Shipping charges are not refundable.

6. Cancelling an order

You can cancel your order before it is shipped. Go to My Orders in your account and choose Cancel Order, or contact us. If your order has already been shipped, please contact our support team immediately.

Refunds for cancelled orders are processed within 5–7 business days after we confirm the cancellation. The amount goes to your original payment method.

7. Contact us

If you have any questions about this policy, please contact us:

AGRIVRUDDHI CROP SCIENCE PRIVATE LIMITED
V Arcade, Under Bridge Road, Perkawada II, Warangal, Telangana 506002, India
Phone: +91 798-160-2099
Email: support@agrivruddhi.com
Working hours: Monday to Saturday, 10:00 AM to 5:00 PM